FYEO Customer Terms

Version 1.1 | Effective date [PUBLICATION DATE]

FYEO is a product and brand of Nom Online Services (OPC) Pvt. Ltd. ("NOM", "we", "us"). These Terms govern your use of the FYEO app, website, membership, invitations, discovery features, guest lists and bookings. Your booking confirmation and the FYEO Cancellation and Refund Policy describe what you buy and how refunds work. Our Privacy Notice explains personal data use separately.

Registered office: [REGISTERED ADDRESS]. CIN: [CIN]. GSTIN: [GSTIN IF APPLICABLE]. Customer support: [SUPPORT EMAIL], [SUPPORT PHONE]. Grievance Officer: [NAME AND DESIGNATION], [GRIEVANCE EMAIL], [POSTAL ADDRESS].

1 Your agreement and the documents that apply

1.1 You accept these Terms through the affirmative action described beside the account or booking button. We make the Terms, Refund Policy and applicable booking conditions available before acceptance and provide access to the version governing your booking. Reading our Privacy Notice does not give us permission for every optional use of your data; permissions and consent are handled separately.

1.2 For each booking, mandatory law prevails, followed by the Refund Policy's minimum customer protections, the specific promises and conditions shown in your booking confirmation, and these Terms. A specific promise that gives you greater protection remains enforceable. Venue rules apply only if lawful and disclosed before you committed to the booking. A later notice, door sign or venue policy cannot silently reduce an existing entitlement.

1.3 "Venue" means the identified legal operator or organiser supplying admission and on-site services for the event, which may differ from the premises' trading name. "Booking" means the confirmed order for the named event and admission units. "Admission unit" means a single guest entitlement, including a guest entitlement within a group booking with its pre-disclosed price allocation. A bespoke table or other package is governed by separately disclosed terms under clause 2.4; it must not be marketed with incompatible guest-removal rights. All prices are in Indian rupees unless explicitly stated otherwise. Event times and deadlines are in the venue's named local time zone; Mumbai events use Indian Standard Time, Asia/Kolkata.

2 Who supplies your service

2.1 NOM supplies FYEO's discovery, booking, payment-support and pass services. The Venue supplies the event, admission, premises and advertised on-site inclusions. For venue admission, NOM acts as the Venue's disclosed booking and collection agent. We identify the Venue and its contact details in the listing or booking information. This allocation does not exclude NOM's responsibility for its own representations, payment handling, negligence, platform services or statutory obligations.

2.2 Your FYEO invoice or payment receipt identifies Nom Online Services (OPC) Pvt. Ltd. as its issuer. Where NOM issues admission billing on a Venue's behalf, that document also identifies the actual admission supplier and the applicable tax particulars. NOM's own fees are identified separately. A payment receipt is not a substitute for a tax invoice where one is required. We will correct billing mistakes and supply applicable credit notes.

2.3 FYEO uses Razorpay, including Razorpay Route, to process payments and allocate and settle amounts through the approved merchant and Venue Linked Account arrangement. NOM administers your booking and refund support. Payment to the authorised payment channel specified in your booking discharges the corresponding amount you owe for that booking. A Venue may not demand it again because its settlement from NOM is delayed. Payments made independently to a promoter, private bank account or unrelated link are not automatically FYEO payments; we will still investigate any misleading representation made by us or our authorised partners.

2.4 Table enquiries, messaging links and external payment links are identified as such. An enquiry alone does not reserve a table or confirm a minimum-spend package. An independently contracted table, food, beverage, cloakroom or transport service is governed by the identified supplier's terms disclosed before purchase. If FYEO expressly sells an inclusion in your Booking, it remains part of our booking and refund commitments.

3 Eligibility and account security

3.1 FYEO accounts and membership are for people aged at least 18. You must meet the higher age requirement displayed for the event on the event date, and any separately applicable conditions for alcohol service. Admission does not authorise alcohol purchase or consumption contrary to local law or permit requirements. Venues must check eligibility for each guest, not only the person paying.

3.2 Provide accurate information, use a phone number you are entitled to use and protect your account and OTPs. A phone OTP confirms access to a number; it is not proof of age or identity. We may ask for a proportionate identity check for entry, recovery or a specific suspected abuse. Contact support to correct a locked name or date of birth; a genuine correction is not automatically fraud.

3.3 You are responsible for actions you authorise, but are not automatically liable for every action after account compromise. Notify us promptly of loss, unauthorised use or an exposed pass. We consider the facts, including failures within our control. We never require a payment PIN, banking password, card CVV or remote screen access to issue a refund.

3.4 Do not create multiple accounts to evade an exclusion, obtain repeated referral rewards or bypass booking limits. We may limit suspicious activity and verify ownership. Shared devices, shared homes, similar names or shared networks alone do not establish abuse.

4 Membership and invitations

4.1 Admission to FYEO may be by invitation or waitlist. A waitlist position, invitation or Priority Access benefit is not a purchased event ticket or a guarantee of membership, availability, admission, queue priority at the venue or preferential treatment by door staff. The particular benefit, qualification and expiry displayed when granted govern it.

4.2 Free invitations and promotional access have no cash or stored-value balance and may not be sold, traded, pledged or redeemed for alcohol or money. They do not create a paid subscription. Any future paid membership requires a separate price, term, renewal and cancellation disclosure and affirmative acceptance; we will not convert free membership into a recurring charge automatically.

4.3 Referral benefits require genuine qualifying people and activities. Self-referrals, fabricated attendees, sham scans, purchased identities, collusion and misleading invitations are prohibited. We may reverse an incorrectly awarded or fraudulently obtained benefit with a recorded reason and review opportunity. We will not reclaim an otherwise valid ticket or money refund merely because someone makes a complaint or stops marketing consent.

4.4 Send invitations only to people who reasonably expect to hear from you. Do not scrape contacts or send spam. An invite link can reveal the inviter's name and referral relationship. Any social connection and visibility created by accepting it must be explained before acceptance; separate optional visibility choices remain subject to the Privacy Notice.

5 Listings and your purchase

5.1 Check the event, date, Venue, admission category, number of people admitted, eligibility, inclusions, doors time, last-entry time, group-arrival rules, cancellation deadline and final payable price before paying. We disclose mandatory charges upfront and obtain your choice for optional extras. A changing price applies to future bookings, not a confirmed price.

5.2 A temporary selection or payment authorisation is not a confirmed booking. A paid booking is confirmed when we verify the payment and issue the confirmation. Where money is captured but we cannot fulfil the order, we refund the captured amount under the Refund Policy. We do not require you to buy again to recover a missing pass. A technical delay does not remove an entitlement supported by payment and order records.

5.3 A confirmed pay-at-door booking states what is reserved, what remains payable, who collects it and by when you must arrive. It must not be described as prepaid. A free guest-list request marked "requested" or "pending" awaits approval. A confirmed guest-list place is subject to the disclosed cutoff and conditions; it cannot be withdrawn arbitrarily after you comply with them.

5.4 Price errors are reviewed promptly. We cannot simply debit the difference. If an objectively clear material error makes fulfilment impossible, we offer the correct price for your affirmative acceptance or cancel and apply all applicable refunds and cancellation compensation. An ordinary later price rise is not an error.

5.5 Book for other adults only with their permission, tell them the conditions and privacy information, and enter only necessary details. You do not give optional marketing consent on their behalf. Internal repayment arrangements between friends do not change the original payment source for a refund.

6 Passes and the door

6.1 Your pass is a credential for the named event and admission unit, subject to its disclosed terms. Do not copy, alter, resell or publish its QR code. A screenshot or forwarded code is not an authorised transfer. A transfer or replacement becomes effective only after FYEO confirms it and invalidates the old credential. Unless we expressly offer it, there is no resale or transfer service.

6.2 The Venue may verify the pass, guest identity, age, permitted group composition, admission count and compliance with lawful entry rules. Unless a law specifically requires otherwise, verification should use a suitable photo ID without retaining a full copy. We do not require Aadhaar as the sole acceptable ID. Individual tickets and group packages must state whether guests can arrive separately. No retrospective group repricing is permitted without your informed agreement.

6.3 Arrive in time for the disclosed last-entry requirement. If you reached the designated queue in time but venue processing caused the delay, this is not your late arrival. We consider staff logs and other reasonable evidence. Network failure, an erroneous scan or a phone battery problem should first be addressed through booking lookup and proportionate verification; a scan result alone is not conclusive evidence of actual entry.

6.4 The Venue may refuse entry or remove a guest for observable intoxication or impairment creating a reasonable safety or order concern; aggressive, abusive, threatening, violent or harassing behaviour; unwanted sexual contact; possession of weapons, illegal substances or other disclosed prohibited items; fraudulent credentials; refusal of a lawful, proportionate age, identity or security check; or breach of a lawful eligibility or dress condition clearly disclosed before purchase. A dress code may, for example, prohibit shorts, sportswear, open footwear or specified clothing if the actual event restriction was displayed before booking. Drinking alcohol alone does not prove unsafe intoxication. Staff must consider observable conduct, lawful accommodation needs and consistent application of the rules.

The authorised on-duty gate manager has the final operational decision on entry or removal for that occasion. A guest must not force entry, threaten staff or repeatedly attempt to bypass the decision; FYEO support cannot compel immediate admission. Where a refusal or removal is substantiated and attributable to the guest under this clause, no refund is due for that guest's admission, allocated FYEO Fee or voluntarily unused inclusions, subject to mandatory law. This consequence also applies after entry. It does not automatically forfeit the other guests' valid admissions.

The Venue must record the facts, rule relied on, time and responsible staff member. Operational finality does not bar later review of a factual mistake, arbitrary or unlawful refusal, misleading disclosure, excessive force or a statutory remedy. Overbooking, an undisclosed charge or a dress restriction first introduced at the gate does not justify keeping payment. Wrongful refusal is handled under the Refund Policy.

6.5 You must follow reasonable safety directions and respect guests, staff, performers and property. Do not harass, assault, threaten, bribe staff, tamper with passes or devices, or evade lawful checks. The Venue remains responsible for competent security and safe premises. Neither entry nor acceptance of these Terms is a waiver of claims for unsafe conditions or unlawful conduct.

7 Changes cancellations and refunds

7.1 The separate FYEO Cancellation and Refund Policy forms part of these Terms. It covers voluntary cancellation, no-shows, cancelled or materially changed events, overselling, duplicate payment, wrongful refusal, partial service, source-of-payment refunds and fair review of disputed evidence.

7.2 Your rights are not conditional on the Venue reimbursing us, on accepting app credit, on withdrawing a complaint, or on signing a confidentiality agreement. A refund does not require you to waive an independent statutory claim. Bank dispute and chargeback rights remain available, subject to avoiding duplicate recovery of the same loss.

8 Music social information and promotions

8.1 FYEO helps you discover venues through their recently identified music and listen to available matched-track previews. The matching system identifies venue music; the preview is sourced separately and is not a live audio feed from the premises. Track information may offer links to Apple Music and Spotify. Those services have their own terms, availability and any subscription requirements. Track matches, previews, crowd information and availability can be delayed or inaccurate, and a match is not a guarantee of what the DJ will play when you arrive. Previews remain subject to applicable rights and provider availability; FYEO does not promise a full-length music subscription. Material advertised event commitments remain binding. Your acceptance of these Terms does not grant NOM rights belonging to a music owner or provider.

8.2 A venue verification or safety badge describes only the checks expressly stated with it and their date. It is not a guarantee of safety, every licence, every staff member or future performance. We remain responsible for the accuracy of what we say was checked.

8.3 Sponsored placements and paid endorsements must be identified. Promotional eligibility, expiry and exclusions are disclosed with the offer. Unless clearly stated, offers do not combine. A code error or expired promotion does not authorise charging an undisclosed higher price.

9 Content and permitted use

9.1 NOM and its licensors retain rights in FYEO software, branding and content. You receive a limited permission to use the service for its intended personal purpose. Do not scrape personal data, circumvent access controls, create fake listings, impersonate others, distribute malware or exploit a defect for unauthorised access. Lawful security reporting and legally protected use are not prohibited.

9.2 You retain rights in photos and other material you submit. You give NOM a non-exclusive licence to host, reproduce, resize and display it only as needed to provide the feature you use and your chosen visibility. This does not give us a general right to use your face in advertising. The licence ends after deletion except for necessary backups, legal records and copies already lawfully shared with others; retained copies cannot be repurposed for marketing.

9.3 Submit material you are entitled to share. Do not upload unlawful, infringing, intimate non-consensual, threatening or deceptive material. Report it through [CONTENT REPORT CHANNEL]. We assess reports, preserve required evidence, explain decisions where permitted and provide review. We do not condition support on positive reviews or suppress lawful criticism.

10 Restrictions and fair review

10.1 We may temporarily restrict an account, pass or payment activity where reasonably necessary to address a security incident, a credible fraud concern, a serious breach or a legal direction. Restrictions should be targeted and proportionate. We explain the reason and next step unless doing so would compromise an investigation, another person's rights or a legal duty.

10.2 For a material adverse decision, you may request human review through support or the Grievance Officer and provide your explanation. An investigation is not an indefinite right to retain money. Undisputed refunds proceed; a disputed component is tracked and handled within applicable grievance and payment timelines. Account suspension does not automatically forfeit valid bookings or refunds.

11 Responsibility and limits

11.1 We will provide FYEO with reasonable care and skill. We do not promise uninterrupted service or a particular crowd, musical taste, personal outcome or future venue availability. We are responsible for remedies expressly promised in the booking and Refund Policy and for liability imposed by law.

11.2 To the extent the law permits, NOM is not liable for remote or unforeseeable losses, lost business profit or independently booked travel and accommodation. This does not exclude reasonably foreseeable direct loss from NOM's breach where recoverable by law, or liability for NOM's own negligence or misrepresentation merely because a Venue was involved.

11.3 Subject to clause 11.4, NOM's aggregate liability for ordinary contractual claims arising from one event or a connected series is limited to the greater of INR 10,000 and twice the total amount you paid through FYEO for the affected bookings. Amounts due as refunds, cancellation compensation or money held for you are outside that cap and are payable in full.

11.4 No exclusion or cap applies to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, misuse of personal data where limitation is unlawful, or any liability or consumer remedy that cannot lawfully be excluded or limited. A court or competent authority may award any non-waivable remedy.

11.5 If your intentional fraud, unlawful conduct or deliberate damage causes a proven direct loss, we may seek lawful recovery of that loss. There is no automatic penalty or broad obligation to reimburse all our legal expenses. We must establish the basis and amount and account for recoveries from other sources.

12 Closing your account and changing these Terms

12.1 You may stop using FYEO and request account deletion through the account controls or support. Deletion does not itself cancel a booking, waive a refund or erase a lawful payment obligation. We help you resolve outstanding passes and refunds without requiring you to remain a marketing user. Lawfully retained information is restricted as described in the Privacy Notice.

12.2 We give reasonable advance notice of material changes, normally at least 30 days, except an urgent legal or security change. Changes apply prospectively. Existing booking prices, refund rights and material promises remain governed by their accepted version unless you agree to an improvement or the law requires a change. New optional data uses require the appropriate separate choice.

13 Complaints and legal rights

13.1 Contact support with the booking reference and issue. We acknowledge consumer complaints within 48 hours, issue a reference and aim to resolve them within seven calendar days, with redress within one month or any shorter applicable legal period. Urgent entry issues and complaints subject to a faster statutory timeline are prioritised. If unresolved, contact the Grievance Officer using the details above.

13.2 Indian law governs these Terms. You may approach a competent consumer commission, court, regulator or other legally available forum, including the forum available based on your residence or work where the law permits. These Terms impose no compulsory arbitration, distant exclusive court, shortened statutory limitation period or waiver of collective statutory remedies on a consumer.

13.3 If one provision is unenforceable, the rest continues to the extent legally possible. A failure to enforce once is not a waiver. We may transfer our service business only with preservation of existing customer rights and appropriate notice and data safeguards. Apple and other app stores are separate providers; NOM, not the app-store distributor, is responsible for FYEO's service commitments.

13.4 Copies of your applicable Terms, Refund Policy and booking conditions are available from [LEGAL DOCUMENTS URL] or support. The English version does not reduce rights arising from a material representation or required notice in another language.